Refund Policy
We appreciate your support for R.O.T.I. Our goal is to deliver the best possible experience for our users. If for any reason you are not fully satisfied with your donation or premium subscription, please review the following refund policy:
Eligibility
- Refund requests must be submitted within 7 calendar days of the original transaction date.
- Refunds are issued at the sole discretion of R.O.T.I management. We reserve the right to decline refund requests that fall outside our guidelines.
Refund Process
- Contact Us: To initiate a refund request, please join our official Discord server (opens in a new tab) and contact a support team member. Kindly provide the following information when reaching out:
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Your Discord username
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Transaction ID or proof of payment
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A brief explanation for your refund request
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Review: Our team will carefully review your request. We may request additional information to assist in our assessment.
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Decision: You will be notified of our decision in a timely manner. If approved, your refund will be initiated either by:
- Original Payment Method: Through your original payment method (Razorpay, PayPal, or Stripe).
- Direct Payment: We may request your preferred payment details to issue your refund directly.
Please note that refund processing times may vary based on your payment provider.
Important Notes
- Submitting a refund request does not guarantee approval.
- Accounts banned or terminated due to violations of our Terms of Service are ineligible for refunds.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our support team on our Discord server (opens in a new tab).
Policy Updates
We reserve the right to modify this Refund Policy at any time. All changes will be reflected directly on this page.